What this website collects
Contact form
When you send a message, we receive your name, email address and the message you write. We use it only to reply to you. The form is for general questions: please do not include symptoms, medical history or other health information. For care, book online or call the clinic.
Mailing list
If you join our mailing list, we receive your email address and use it to send clinic news and tips. Every message lets you unsubscribe, or you can ask us to remove you at any time.
Online booking and intake forms
Booking an appointment and completing new-patient forms happen on Atlas, the clinic's practice management system, not on this website. Information you enter there, including health information, goes directly into your patient record and is handled under Ontario's Personal Health Information Protection Act (PHIPA). This website does not receive or store it.
Visits to the site
Like every website, our hosting provider processes technical information such as your IP address and browser type to deliver pages and protect the site from attacks. We use privacy-friendly, cookieless statistics to understand which pages are visited. They do not identify you and do not follow you to other websites.
This website does not set advertising or tracking cookies. If we add other analytics in the future, we will ask for your consent first and update this page.
Videos and maps
Exercise videos are embedded from YouTube in privacy-enhanced mode. YouTube may collect information when you play a video, under Google's privacy policy. Map and directions links open Google Maps, which is subject to Google's privacy policy once you follow them.
Service providers
We use a small number of providers to run this website. Some store or process information outside Canada, including in the United States, where it may be accessible under local law.
| Cloudflare | Website hosting, security and cookieless statistics |
|---|---|
| Web3Forms | Delivers contact-form and mailing-list submissions to the clinic by email |
| Atlas Chiropractic System | Online booking, intake forms and patient records |
| Google (YouTube, Maps) | Embedded exercise videos and map links |
How long we keep it
Contact messages are kept only as long as needed to answer you and handle any follow-up. Mailing-list addresses are kept until you unsubscribe. Patient records in Atlas are kept as required by the regulations that apply to health professionals in Ontario.
Your choices and rights
- Ask what personal information we hold about you and request a copy.
- Ask us to correct information that is wrong.
- Withdraw consent, for example by unsubscribing from the mailing list.
- Ask questions or raise a concern about how we handle your information.
If you are not satisfied with our answer, you can contact the Information and Privacy Commissioner of Ontario (health information) or the Office of the Privacy Commissioner of Canada.